Follow Up To The Best Buy Article

Two weeks ago, I wrote about how it took me 40 minutes to pick up an order from Best Buy. I just wanted to post a follow-up saying that the only response I received to my message to customer service was the canned “we’re sorry for the inconvenience and have forwarded your message on to the appropriate people”. I guess that’s ok with me if they do, in fact, forward the message on and something happens.

But, that response doesn’t give me a lot of confidence that they really paid attention. I wasn’t expecting them to give me something for my trouble, but it would at least be nice to know that they’re going to try to fix the problem for the future.